Frequently Asked Questions
Got questions about how we work? We've got answers. From drop-off timing to what fabrics we handle, you'll find what you need right here. Can't find it? Just call us at +1 (084) 994-3700.
We handle the obvious stuff — suits, dresses, coats, trousers. But we also work with delicate fabrics like silk and cashmere, plus specialty items such as wedding gowns, leather jackets, and blankets. The best approach? Bring it in and we'll let you know if we can help. Most things that shouldn't go in your home washer, we can manage.
Standard turnaround is 3 to 5 business days. Rush service is available — we can often get items ready in 24 hours, though that depends on what you're bringing in and how backed up we're. Same-day isn't realistic for most pieces, but we'll give you honest timing when you drop things off. Just ask if you're in a time crunch.
We charge per item, not by weight or some confusing bundle. A basic shirt runs around $4 to $6. Pants are typically $8 to $12. Dresses and jackets vary depending on fabric and complexity — anywhere from $12 to $30. We've got a price sheet at the counter, and you can call us at +1 (084) 994-3700 for specifics on anything unusual.
We don't do alterations in-house, but we work with a trusted tailor we can recommend. Getting a hem adjusted, taking in a jacket, or letting out waistbands — they handle it all. We can point you in the right direction when you pick up your order, or just ask us to set up an introduction.
Damage during our process is on us. We inspect everything when it comes in and will cover repairs or replacement if we're at fault. Stains that won't come out despite our best effort are different — we'll be upfront about that before we charge you. We've been doing this 16 years, so mishaps are rare, but we stand behind our work when they happen.
We're located at 23 Market Street and handle most of the immediate Fort Worth region. If you're wondering whether your neighborhood is covered, just give us a call at +1 (084) 994-3700 or email [email protected]. We can usually work something out — might be drop-off only depending on distance, but we'll figure it out with you.
Cash, card, and check all work fine. We take Visa, Mastercard, and American Express. You can pay when you drop off or when you pick up — whatever works best. If you want to set up a monthly account or get details about payment options, email us or stop by the counter.
Standard hours are what they're, but we're flexible. If you're in a tight spot, call us at +1 (084) 994-3700 and we'll see what we can arrange. Sometimes we can work something out for regular customers. It's worth asking rather than assuming — worst case we can't, but often we find a way to make it happen.